FAQ's

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FAQ's

What areas does Philadelphia serve?

We serve northeastern and southeastern Pennsylvania including Philadelphia, Harrisburg and Lancaster as well as the states of New Jersey, Delaware & Maryland.

What areas does our New York location service?

We serve patients in Ontario County which include; Geneva, Seneca, Phelps, Gotham, Hopewell.

Can you rent equipment for vacations?

Yes, in fact equipment is commonly rented for vacations. Products we offer for rental include Portable Oxygen Concentrators, Wheelchairs and Portable Nebulizers. If you would like to rent such, please call our office 215-464-7304.

What services do we provide?

    • Ambulatory Aids
    • Bariatric Products
    • Breast Pumps
    • CPAP/BiPAP/RAD, Sleep Supplies
    • Enteral Nutritional Supplements
    • Hospital Beds
    • Incontinence
    • Negative Pressure Wound Therapy
    • Orthotics
    • Ostomy
    • Oxygen
    • Post Mastectomy
    • Respiratory, DME Specialties
    • Seat Lift chairs
    • Specialty Mattresses
    • Stair lifts
    • Trach/Suction Supplies
    • Ventilation Invasive and Non-Invasive
    • Wheelchairs, Power and Manual Scooters

What if I have a question about a specific product?

There are a few ways we can help. You can always call us at 215-464-7304 and one of our customer service representatives will assist. However we have two resources on our website which might help. First, our “Education and Manuals” webpage contain a listing of our products, services and commonly asked questions as well as product manuals. We also have a section for patients in our “Therapies and Services” webpage with further information.

How do I schedule an appointment for a Post Mastectomy related fitting?

Please contact customer service at 215-464-7304 to have a fitter call you to schedule your private appointment. Customer Service can also answer many questions about our Post Mastectomy products. If you would like to learn more, please see the Post Mastectomy section of our website.

How do I schedule an appointment for a Orthotics related fitting?

Please contact customer service at 215-464-7304 to have a certified orthotics fitter call you to schedule your private appointment.

Why do I have a balance?

Depending on your insurance plan one might have deductibles and/or copays. Please review your "Explanation of benefits" you should receive in the mail from your insurance provider. That will help you understand what your insurances is stating is their responsibility vs. your responsibility. You can also call our billing department 215-464-7304 x7 to review your account specifics.